Shipping Policy

Update July 2021

Please note orders are subject to delay if we have any changes to our pandemic alert levels and are unable to process within this period. This will hinder dispatching items to you. Once your order has been dispatched, please allow an additional 3-7 business days until you receive your order in the event courier services are experiencing delays. We apologise in advance for any inconvenience this may cause, these uncertain times may inevitably create situations outside of our control.


Delivery Locations

We deliver to New Zealand, Australia, and United States.

Shipping Fees

All deliveries within New Zealand are charged at a minimum flat rate of $15 (as at 1 July, 2021), or FREE for three or more items (total weight cannot exceed 5kgs). Please note, any parcel over 5kgs may incur additional shipping fees*.

Postage to Australia and United States is charged based on weight, according to the New Zealand Post International postage prices.

Please note: Shipments to locations outside New Zealand may attract import duties, taxes, sales tax, and customs clearance fees at the destination country. These costs may be payable to the carrier either before or at the point of delivery and are the responsibility of the buyer. If these additional costs are critical to the decision to purchase, shoppers are advised to visit their own country's online government resources for further information on this topic. Remember, sales tax rules and laws are subject to change at any time so be sure to check before purchasing!

 

Delivery Times

New Zealand

We deliver throughout New Zealand. Once dispatched, orders will be delivered within 2-5 business days, depending on your location, day of dispatch i.e. long weekend delays and any Covid Restrictions in place at the time of purchase.

Rest of World

These orders are shipped using International Couriers, and usually take 3-12 days to arrive unless there are delays such as a pandemic outside of our control.

Delivery Address

Please note PAINTED BIRD does not deliver to PO Box or Private Boxes, these orders may be subject to cancellation.

If the address provided is unattended, an attempted delivery card will be left and your parcel will be redirected to the nearest Post Office.

Tracking your Order

When we dispatch your shipment, you'll receive a copy of the tracking number via email, so you can view the progress of your parcel, and this will provide you recourse with the courier company should there be any issue. In some cases, you parcel may be hand delivered to your door in which case photographic evidence of delivery will be made. We are unable to take responsibility for items once they are in the hands of the courier company and leave our possession.

Track your order

Lost or Delayed Deliveries

There are times when products may take a little longer to arrive than expected; for example, weekends, public holidays, global pandemic or 'Acts of God'. If the item/s go missing entirely or do not arrive within the suggested time frames, we will do our best to assist you to rectify the situation with vthe courier company responsible. We ask that you contact the courier company directly (using the tracking number provided) and also notify us as quickly as possible via our email address.

In the scenario that an order from Painted Bird to the customer is not delivered due to fault of the courier company, it is not the responsibility of Painted Bird to replace the item with a similar piece, refund the customer in full, offer store credit or issue a Gift Card for the full amount.