Refund and Exchange Policy

Change of Mind

Painted Bird does not accept returns, exchanges or refunds for 'change of mind' or the item does not suit you for any reason. We cannot refund or exchange earrings, hair accessories or face masks for hygiene reasons. We also cannot refund or exchange gift cards.

Incorrect Size

Painted Bird may, at its sole discretion, offer an exchange or credit to its online store, if an item of clothing purchased online does not fit. The item must be shown to not fit within 24 hours of receipt of delivery. You will need to bring the item to our Milford store to demonstrate the fit and so we can check the condition of the item before we will consider exchanging it.

Faulty or Damaged Items

Faulty Items (Used/Vintage Items)

As outlined within the New Zealand Consumer Guarantees Act, if you buy second-hand products from an online business or second-hand dealer, you can not expect the same quality as when buying new products.

Remember, all our products are true vintage and may show minor signs of wear. We do our best to describe our items clearly and show any defects or flaws in photos.  Please review each item carefully and ask any questions before purchasing.

Therefore, we do not accept refunds on our vintage or second-hand items.

You can read more about your rights when buying second-hand products from a dealer or business here (opens in a new window).

Faulty Items (New Items)

Painted Bird may accept unworn accessory items within 14 days of delivery (such as hair jewellery or packaged items such as socks) for exchange if they are in ‘As New Condition’. The item must not have been worn; the item must be in pristine condition as originally sold in the packaging with no damage, scratches, or signs of wear. Determination of an item matching the definition of “As New Condition” is at the sole discretion of Painted Bird. We do not refund or exchange if you have changed your mind.

Like all our clothing items, and because of the nature of the these delicate items with regard to the health/hygiene implications, we are unable to offer returns on the following accessories:

  • Earrings
  • Intimate items
  • Hats
  • Gloves

Other Damage

If a product is damaged in transit, please contact us as soon as possible.


For the purposes of contacting Painted Bird under this agreement, providing notices under this agreement, or for any questions, Painted Bird may be contacted on +64 9 486 2473 or via email