Refund and Exchange Policy

Change of Mind

Painted Bird Vintage does not accept returns, exchanges or refunds for change of mind, or should the item not suit you for any reason. Every listing carries detailed flat measurements, condition notes and photographs, and we warmly encourage you to ask any questions before purchasing. If a piece is not right for you, it may be suitable for sale on consignment under our Consignment Terms and Conditions.

Painted Bird Vintage will not refund appointments made for Stylist Services or The Aviary should you change your mind and cancel less than 48 hours before your arranged session, or should you fail to attend your arranged appointment.

We cannot refund or exchange earrings, hair accessories, hats, gloves, intimate items or face masks for hygiene reasons. We also cannot refund or exchange gift cards.

Vintage Items (classified as second-hand goods under the Consumer Guarantees Act)

Under the New Zealand Consumer Guarantees Act, the quality you can expect from a vintage garment is assessed in light of its age, price and described condition, not against new clothing. Every Painted Bird Vintage piece is true vintage (unless otherwise specified) and may show minor signs of wear consistent with its age. We describe each piece carefully, note its condition and photograph any flaws, and we warmly encourage questions before you purchase.

Wear consistent with age and our description is not a fault, and we do not offer refunds, exchanges or credit for change of mind or fit. If you believe a piece is significantly different from its description, please contact us at hello@paintedbird.nz within 48 hours of delivery and we will work through it with you.

You can read more about your rights when buying second-hand goods from a trader here (opens in a new window).

Faulty Items (New Items)

Painted Bird Vintage may accept unworn accessory items described as 'New' in our condition description (such as hair jewellery or packaged items such as socks) for exchange if we are contacted via email within 2 days of delivery. The item must not have been worn and must be in pristine condition as originally sold, in its packaging, with no damage, scratches or signs of wear. Whether an item meets the definition of New Condition is determined at the sole discretion of Painted Bird Vintage upon return receipt of the item (return at your cost). We do not refund or exchange if you have changed your mind.

Like all our clothing items, and for hygiene reasons, we are unable to offer returns on the following accessories:

• Earrings
• Intimate items
• Hats
• Gloves

Damage in Transit

Every Painted Bird Vintage parcel leaves us carefully packaged and in the condition described in its listing. Once despatched, your parcel travels in the care of New Zealand Post, and damage that occurs in transit is a matter for the carrier rather than a fault in the garment or in our service. For this reason, Painted Bird Vintage does not offer refunds, credits or exchanges from its own store for transit damage. Instead, the remedy sits where the responsibility does: contact us as soon as possible at hello@paintedbird.nz with photos of the unopened or opened parcel and the garment, and we will lodge a compensation claim with New Zealand Post on your behalf. Any compensation paid by New Zealand Post for your parcel will be passed on to you. Please keep all packaging until the claim is resolved, as the carrier may ask to inspect it.

Questions?

For the purposes of contacting Painted Bird Vintage under this agreement, providing notices under this agreement, or for any questions, please contact us via email