Shipping Policy

Update June 1st, 2020

Please note orders are subject to delay if we have any changes to our pandemic alert levels and are unable to process within this period. This will hinder dispatching items to you. Should this occur, we will contact you directly via email to advise change. Once your order has been dispatched, please allow an additional 3-7 business days until you receive your order in the event courier services are experiencing delays. We apologise in advance for any inconvenience this may cause, these uncertain times may inevitably create situations outside of our control.


Delivery Locations

Currently we only deliver to New Zealand, Australia, and United States.

Shipping Fees

All deliveries within New Zealand are charged at a flat rate of $10, or FREE for three or more items (total weight cannot exceed 6kgs). Please note, any parcel over 6kgs may incur additional shipping fees*.

Postage to Australia and United States is charged based on weight, according to the New Zealand Post International postage prices.

Please note: Shipments to locations outside New Zealand may attract import duties, taxes, sales tax, and customs clearance fees at the destination country. These costs may be payable to the carrier either before or at the point of delivery and are the responsibility of the buyer. If these additional costs are critical to the decision to purchase, shoppers are advised to visit their own country's online government resources for further information on this topic. Remember, sales tax rules and laws are subject to change at any time so be sure to check before purchasing!

 

Delivery Times

New Zealand

We deliver throughout New Zealand using Go Sweet Spot Courier Service or New Zealand Post, to ensure your purchase arrives safely. Once dispatched, orders will be delivered within 2-5 business days, depending on your location.

Rest of World

These orders are shipped using International Couriers, and usually take 3-12 days to arrive.

Delivery Address

Please note PAINTED BIRD does not deliver to PO Box or Private Boxes, these orders may be subject to cancellation.

If the address provided is unattended, an attempted delivery card will be left and your parcel will be redirected to the nearest Post Office.

Tracking your Order

When we dispatch your shipment, you'll receive a copy of the tracking number via email, so you can view the progress of your parcel, and will provide you recourse should there be any issue. We are unable to take responsibility for undelivered items once they are in the hands of the courier company and leave our possession.

Track your order

Lost or Delayed Deliveries

There are times when products may take a little longer to arrive than expected; for example, weekends and public holidays. If the item/s go missing entirely or do not arrive within the suggested time frames, we will do our best to assist you to rectify the situation. We ask that you contact the courier company directly (using the tracking number provided) and also notify us as quickly as possible via our email address.

In the scenario that an order from Painted Bird to the customer is not delivered due to fault of the courier company, it is not the responsibility of Painted Bird to replace the item with a similar piece, refund the customer in full, offer store credit or issue a Gift Card for the full amount.